Return & Refund Policy: Refunds will be issued exclusively through the Original Mode of Payment. Asterbloomflower.com ensures and guarantees a refund under the following circumstances:

1. Items mistakenly delivered to you.
2. Items damaged upon delivery, defective, or incorrect.
3. Items substituted for originally ordered items that we were unable to provide.

You are responsible for the safekeeping and reasonable care of such items until they are returned to us.

Asterbloomflower.com does not assume responsibility and does not guarantee a refund under the following circumstances:

1. Items already shipped and received by the recipient.
2. Items delivered to incorrect addresses provided by the sender.
3. Unsuccessful deliveries due to the recipient’s absence during the delivery attempt.
4. Deterioration in product quality due to an incorrectly provided delivery address or a sender-requested reroute.
5. Product quality issues arising from improper handling by the recipient.

Exchange Policy: If you receive a damaged or defective product, kindly report it to Asterbloomflower.com within 24 hours of delivery by contacting us at +971 54 494 4782 / +971 56 674 4104 or reaching out to customer service.

Asterbloomflower.com reserves the right, at its discretion, to either deliver a new product to you at no additional cost or refund the amount related to the defective product. Upon initiating a refund, it may take 7-10 business days for the funds to reflect in your account, provided that you adhere to the Terms and Conditions.

Losses: We will assume responsibility for any losses incurred as a direct consequence of our breach of these Online Shopping Terms and Conditions, provided that such losses were reasonably foreseeable to both parties at the time the contract for the sale of items was formed (i.e., when the Dispatch Confirmation Email was sent). However, we will not be liable for any business loss, including revenue, profits, contracts, anticipated savings, wasted expenditure, data, or goodwill, that does not directly result from our actions or those of our subcontractors or agents, is consequential, or was not reasonably foreseeable by both parties when the contract was formed.

Our liability to you under these Online Shopping Terms and Conditions will not exceed the total price charged for the purchased items. Please note that nothing in these Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.

We will not be held responsible for any delay or failure to fulfil our obligations under these Online Shopping Terms and Conditions if such delay or failure arises from causes beyond our reasonable control.

Changes to Website and Terms: We retain the right to modify this website, along with its Online Shopping Terms and Conditions, Privacy Statement, and any other policies, as we deem necessary. You will be bound by the policies and terms in effect at the time of website use or item ordering. Changes mandated by law may affect previously placed orders. Should any portion of the Online Shopping Terms and Conditions be deemed invalid, void, or unenforceable, it shall be considered separable and shall not affect the validity or enforceability of the remaining terms.

Waiver: In the event of your breach of the Online Shopping Terms and Conditions and our decision not to act, we reserve the right to utilize our rights and remedies in any subsequent breach by you.

Change of Delivery Date for Perishables: Requests to alter the delivery date for perishable items must be submitted at least 24 hours in advance. Changes made with less than a 24-hour notice will incur a 50% charge for flowers and a 100% charge for edible products such as chocolate, cake, dates, fruit, etc.

Discount Codes, Rewards, and Complimentary Points

• Discount Codes: Exclusively available through Asterbloomflower.com, discount codes can be redeemed by entering or providing the promotion code received via email. They are applicable only for domestic deliveries within the UAE, subject to availability, delivery regulations, and schedules. Additional surcharges may apply. These offers cannot be combined, may not be available on all products, and are subject to restrictions and limitations. Orders must be placed before the expiration date specified for the discount code.
• Rewards and Complimentary Points: Placing orders earns reward points, which can be redeemed later for future orders. These points are valid only for domestic deliveries within the UAE, subject to availability, delivery regulations, and schedules. Points cannot be combined with other promotions or offers. Orders must be placed before the expiration date provided for the Rewards or Complimentary Points. Rewards earned by posting reviews on Google, Facebook or Trustpilot can add up to your points by sending us the screen shot of the review, with a maximum limit of 1,000 reward points per customer for Google, Facebook or Trustpilot reviews. Points can be accessed online or by phone and can be used for future orders.

BOGO Coupon Code Conditions:

• The minimum order value is AED 300.
• The maximum discount per order is AED 100.
• This offer cannot be combined with any other offer, reward points, or promotion.
• The promotional code is not valid for Teddy Bears, Greeting Cards, Balloons, Combo/Bundled products, or discounted products.

Free Shipping:

• Free Shipping is applicable only to standard time slots in the UAE.
• It is not applicable for prime delivery orders.
• Free Shipping is valid only when using the available coupon codes.
• Free Shipping promotion is not applicable from February 13 to February 14 due to high demand during Valentine’s Week.

Governing Law and Jurisdiction:

In case of disputes or claims arising from this website, adherence to UAE law is mandatory.