Welcome to asterbloomflower.com online shopping platform! By engaging with this website, you agree to adhere to the following terms and conditions, which apply to all orders placed by you, the customer:

Acceptance of Terms: Upon selecting the “I Accept The Terms & Conditions And Privacy Policy” checkbox, you acknowledge and consent to be bound by these online shopping terms and conditions, along with our Privacy Statement and any other policies we may notify you of. These collectively constitute the entire agreement between us.

Orders Outside the UAE: While our website primarily caters to delivery within the UAE, we do not guarantee the availability or suitability of items for delivery outside this region. If accessing our website from locations beyond the UAE, you are responsible for compliance with local laws.

Age Requirement: Our products are intended for adults aged 18 or over. If you are under 18, you may only use this website with parental or guardian involvement.

Accuracy of Product Information: We strive to accurately display the colours, specifications, and dimensions of our items on the website. However, please note that variations may occur due to monitor resolution. We may adjust product dimensions, specifications, and quantities without prior notice, especially concerning seasonal availability.

Item Availability and Substitution: We acknowledge orders based on item availability. Should any of the items you’ve ordered become unavailable for any reason, we will reach out to you using the contact information provided during your order placement. In such instances, we will:

• Present you with an alternative item of comparable quality and price, if feasible; or
• Remove the unavailable item from your order and issue a full refund accordingly; or
• If we are unable to reach you or do not receive a response, we will proceed with fulfilling the remaining items in your order and refund you for the unavailable items.

Your Profile: Registration is required to make purchases on this website. It is your responsibility to safeguard the confidentiality of your account username and password, preventing unauthorized access. You agree to be accountable for all activities conducted under your account. Kindly ensure that your username and password remain confidential and secure. Notify us immediately if you suspect any unauthorized access or misuse of your credentials.

Please ensure that the registration details provided are accurate and up-to-date. Promptly inform us of any changes, such as email or postal address updates. You can manage and update your registration details through the “My Account” section of the website.

We reserve the right to deny access to the website, terminate accounts, edit content, or cancel orders at our discretion. If an order is cancelled by us, no charges will be incurred by you.

Data Privacy and Communication: Upon placing an order, we gather specific personal and transactional details (such as name, address, email address). Please refer to our Privacy Statement for comprehensive information regarding the utilization of this data.

In adherence to these Online Shopping Terms and Conditions, we communicate with you via email and by posting notifications on the website. By using our services, you consent to receiving electronic communications from us. These electronic communications fulfill any legal obligations for written correspondence.

Our Agreement: When you initiate an order to acquire items through our website, you extend an offer to purchase those items from us. Upon receiving your order, we will acknowledge its receipt by dispatching an email summarizing the particulars of your order (“Order Confirmation Email”).

Pricing: Items are invoiced in AED at the current price at the time of placing your order. While we strive for accuracy in all displayed prices, occasional errors may arise. Should we identify a pricing discrepancy for items you’ve ordered, we will promptly notify you. You’ll then have the choice to proceed with your order at the correct price or opt to cancel it. If we’re unable to reach you, we’ll consider the order for the incorrectly priced item as cancelled.

Please note that prices may be subject to increase during peak periods, such as Valentine’s Day.

Payment Options: We offer several payment methods for your convenience, including Credit Card, Cash on Delivery, PayPal, and Bank Transfer. Major credit cards such as Visa, Mastercard, and American Express are accepted.

Regrettably, we are unable to accept cheques at this time.

Upon placing your order, our system automatically requests authorization from your card issuer for the specified amount. If authorization is granted, your card issuer reserves this amount pending our charge. Please be aware that the receipt of your credit card details and the processing of payments do not indicate our acceptance of your order.

For security reasons, we advise against sending payment information via email, as we cannot guarantee the security of such data. Please refer to our Privacy Statement for details on the security measures we implement. Unless we engage in fraudulent or negligent behaviour, we cannot be held liable for any losses resulting from unauthorized access to the personal and transactional information you provide when placing an order.

Delivery Schedule: We offer delivery services every day of the year, ensuring your convenience 365 days a year. For same-day deliveries within Abu Dhabi City, orders are accepted until 7 PM. To place your order or inquire further, please reach out to us at +971 54 494 4782 or +971 56 674 4104 via call/WhatsApp.

Our delivery time slots and charges are as follows:

Abu Dhabi Down Town Delivery Charges: AED 35/-

Abu Dhabi Islands: AED 45/-

Al Ain Delivery Charges: AED 60/-

Dubai Delivery Charges: AED 60/-

Sharjah Delivery Charges: AED 60/-

Ajman Delivery Charges: AED 60/-

Undeliverable Locations: Orders to hospitals, hotels, or company addresses are not guaranteed, but in most cases arrive as requested. If your delivery is going to such a location, please provide the name and telephone number of the hospital, hotel, or company. In the case of hospitals, we also need the recipient’s ward and room number. Asterbloomflower.com will attempt to deliver your bouquet in accordance with each facility’s procedures, but cannot be held liable if these procedures prevent successful delivery. Please note that many hospitals do not permit delivery to individual rooms, and that most ICUs do not permit flower delivery at all. Please check with the hospital before placing your order. Asterbloomflower.com cannot issue a refund if unable to make a delivery due to these issues.

Anonymous Delivery Option: Should the recipient opt out of accepting a gift anonymously, the item will be returned to us. We honor requests for anonymous delivery; however, please note that this option is valid from the time of order placement until 3 hours post-delivery. For security reasons, if the recipient contacts us to verify the sender’s details after this timeframe, the information will be disclosed.

Product and Images: Products only contain the items listed in the product description. Vases and other items are not included unless stated in the product description. Product photos of flower bouquets represent the average bouquet size, and may vary in minor ways (please see our Substitution Policy). Asterbloomflower.com is not responsible for decreased flower and plant quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

Order Cancellations: To cancel your order, please reach out to our Online Customer Services. While we strive to process orders promptly, it may not always be feasible to prevent dispatch once initiated. If your order has already been dispatched, you can return the items following our Returns Policy outlined below.

Kindly note that once items are dispatched, you cannot cancel any contracts for additional services rendered by us (e.g., gift wrapping, packaging, and shipping). Upon receiving your cancellation request for an item, we will refund the relevant portion of the purchase price. Please be aware that shipping fees are non-refundable once an item has been shipped and an order is cancelled.

Incorrect Items: If you have received an incorrect item, please contact our Customer Services promptly for assistance. Our team will arrange for the pickup of the erroneous item. Should you prefer a replacement with the correct item you ordered, we will expedite the delivery of the correct item to you.

Return & Refund Policy: Refunds will be issued exclusively through the Original Mode of Payment. Asterbloomflower.com ensures and guarantees a refund under the following circumstances:

1. Items mistakenly delivered to you.
2. Items damaged upon delivery, defective, or incorrect.
3. Items substituted for originally ordered items that we were unable to provide.

You are responsible for the safekeeping and reasonable care of such items until they are returned to us.

Asterbloomflower.com does not assume responsibility and does not guarantee a refund under the following circumstances:

1. Items already shipped and received by the recipient.
2. Items delivered to incorrect addresses provided by the sender.
3. Unsuccessful deliveries due to the recipient’s absence during the delivery attempt.
4. Deterioration in product quality due to an incorrectly provided delivery address or a sender-requested reroute.
5. Product quality issues arising from improper handling by the recipient.

Exchange Policy: If you receive a damaged or defective product, kindly report it to Asterbloomflower.com within 24 hours of delivery by contacting us at +971 54 494 4782 / +971 56 674 4104 or reaching out to customer service.

Asterbloomflower.com reserves the right, at its discretion, to either deliver a new product to you at no additional cost or refund the amount related to the defective product. Upon initiating a refund, it may take 7-10 business days for the funds to reflect in your account, provided that you adhere to the Terms and Conditions.

Losses: We will assume responsibility for any losses incurred as a direct consequence of our breach of these Online Shopping Terms and Conditions, provided that such losses were reasonably foreseeable to both parties at the time the contract for the sale of items was formed (i.e., when the Dispatch Confirmation Email was sent). However, we will not be liable for any business loss, including revenue, profits, contracts, anticipated savings, wasted expenditure, data, or goodwill, that does not directly result from our actions or those of our subcontractors or agents, is consequential, or was not reasonably foreseeable by both parties when the contract was formed.

Our liability to you under these Online Shopping Terms and Conditions will not exceed the total price charged for the purchased items. Please note that nothing in these Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.

We will not be held responsible for any delay or failure to fulfil our obligations under these Online Shopping Terms and Conditions if such delay or failure arises from causes beyond our reasonable control.

Changes to Website and Terms: We retain the right to modify this website, along with its Online Shopping Terms and Conditions, Privacy Statement, and any other policies, as we deem necessary. You will be bound by the policies and terms in effect at the time of website use or item ordering. Changes mandated by law may affect previously placed orders. Should any portion of the Online Shopping Terms and Conditions be deemed invalid, void, or unenforceable, it shall be considered separable and shall not affect the validity or enforceability of the remaining terms.

Waiver: In the event of your breach of the Online Shopping Terms and Conditions and our decision not to act, we reserve the right to utilize our rights and remedies in any subsequent breach by you.

Change of Delivery Date for Perishables: Requests to alter the delivery date for perishable items must be submitted at least 24 hours in advance. Changes made with less than a 24-hour notice will incur a 50% charge for flowers and a 100% charge for edible products such as chocolate, cake, dates, fruit, etc.

Discount Codes, Rewards, and Complimentary Points

• Discount Codes: Exclusively available through Asterbloomflower.com, discount codes can be redeemed by entering or providing the promotion code received via email. They are applicable only for domestic deliveries within the UAE, subject to availability, delivery regulations, and schedules. Additional surcharges may apply. These offers cannot be combined, may not be available on all products, and are subject to restrictions and limitations. Orders must be placed before the expiration date specified for the discount code.
• Rewards and Complimentary Points: Placing orders earns reward points, which can be redeemed later for future orders. These points are valid only for domestic deliveries within the UAE, subject to availability, delivery regulations, and schedules. Points cannot be combined with other promotions or offers. Orders must be placed before the expiration date provided for the Rewards or Complimentary Points. Rewards earned by posting reviews on Google, Facebook or Trustpilot can add up to your points by sending us the screen shot of the review, with a maximum limit of 1,000 reward points per customer for Google, Facebook or Trustpilot reviews. Points can be accessed online or by phone and can be used for future orders.

BOGO Coupon Code Conditions:

• The minimum order value is AED 300.
• The maximum discount per order is AED 100.
• This offer cannot be combined with any other offer, reward points, or promotion.
• The promotional code is not valid for Teddy Bears, Greeting Cards, Balloons, Combo/Bundled products, or discounted products.

Free Shipping:

• Free Shipping is applicable only to standard time slots in the UAE.
• It is not applicable for prime delivery orders.
• Free Shipping is valid only when using the available coupon codes.
• Free Shipping promotion is not applicable from February 13 to February 14 due to high demand during Valentine’s Week.

Governing Law and Jurisdiction:

In case of disputes or claims arising from this website, adherence to UAE law is mandatory.